VIEWING ORDERS & STATUS
The status of your order can be viewed by logging in and visiting your account dashboard.
The following emails are typically sent for online orders:
- An order confirmation email is sent when the order is placed. This email will include a Tax Invoice (pdf).
- A shipment email will be sent once your order has been dispatched. This email will come directly from our logistics partner and will confirm the order has been collected. Tracking information and ETA will be included in this email.
SHIPPING & DELIVERY
All orders will be shipped via our logistics partner Sendle. Generally your order will be shipped within one business day after we receive payment, assuming normal production load. We only ship within Australia – all states and territories.
Sometimes products need to be returned due to faults or other reasons. Please read the below information regarding our returns policy.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
- 28-day warranty for defects and faults.
How to return a faulty product
- Reply to your order confirmation email with a description of the fault/defect. Our support team will be in touch within 3 business days (though it’s typically within an hour).
- Once we provide a Return Authority, return shipping is at the customer’s expense unless otherwise agreed.
- Lost/damaged goods are not covered. Ensure the return is well packaged and appropriately insured.
- Once the product is received, we will confirm the defect/fault and process a refund or replacement.
- Please note Assemblables will not refund the original delivery fee unless products are determined to be faulty under the Australian Consumer Law.
DAMAGE IN TRANSIT
- Our merchandise is carefully packaged for shipment by our distribution team, however, we realise that damage during transit may occur despite these precautions. Please check all shipments when they are delivered for shortages or signs of damage. If you find a problem, reply to your order confirmation email. Even if the exterior cartons of your shipment appear undamaged, you should still unpack and examine the goods as soon as possible. Please do not dispose of any packing material until you have contacted us and are satisfied with your delivery.
CHANGE IN MIND
If you have incorrectly ordered a product then we would be happy to exchange it for you within 14 days providing the item is in its original condition and has not been used. Reply to your order confirmation email to begin this.
There is a 15% fee that may be collected for returns, refunds or cancellations to cover the direct costs of administration and logistics. This is assessed case by case.
Shipping costs are not refundable in either direction as they are endured by the Shipping Service Provider.
SALE RELATED EMAILS
We’ll contact you by email after your order with the following automatic interactions:
- Order confirmation
- Order shipment
- Follow-up to ensure everything went fine / product feedback
UPDATING ACCOUNT INFORMATION
You may update or change your shipping and personal contact details at any time. Please ensure these details are up to date at the time of purchasing. If your shipping details need to be amended after your order has been placed, please contact our team as soon as possible to ensure delivery to the correct address is possible.
TRADING HOURS / BUSINESS DAYS
We’re an online store, so we take sales every day of the year!
We ship (dispatch) orders Monday through Friday (excluding QLD public holidays).
Phone support is available Mon-Fri 0800-1700 AEST (excluding QLD public holidays).
PAYMENT, PRICING & PROMOTIONS
All prices quoted are in Australian Dollars (AUD), and are inclusive of GST.
Assemblables accepts Credit Card and PayPal methods of payment.
If using PayPal, choose PayPal during checkout and follow the prompts.
Assemblables may from time-to-time offer promotional pricing. During a promotion any discounts will be applied automatically.